Introduction
Aurex Limited ("Aurex", "we", "us" or "our") respects the privacy of individuals who use our website, create an account or access our platform and services.
This Privacy Policy explains the types of personal information we may collect, why we collect it, how it may be used and shared, and the measures we apply to protect it.
By using the Aurex website or platform, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data protection requirements.
Information we collect
The information collected by Aurex depends on how you interact with our website and services. We only seek information that is reasonably relevant to account administration, security, service delivery and applicable requirements.
Identity & contact
Name, email address, telephone number, address and other information used to identify or contact you.
Financial information
Relevant payment, transaction, account and funding information required to provide our services.
Device & technical data
IP address, browser, device information, operating system, security information and technical identifiers.
Platform activity
Information about account activity, interactions with platform features and service usage.
Where account verification is required, Aurex may collect identity-document information and other verification information necessary to establish and maintain a secure account.
How we use your information
Personal information may be used for purposes connected with operating the Aurex platform, providing services, maintaining account security and meeting applicable obligations.
Creating, maintaining and administering your Aurex account.
Performing identity, fraud-prevention and account-security checks.
Processing deposits, withdrawals and other authorised account transactions.
Responding to enquiries, requests and support matters.
Understanding platform usage and improving functionality, performance and user experience.
Meeting applicable legal, regulatory, security and compliance requirements.
Information sharing
Aurex does not sell personal information to third parties for marketing purposes. Information may be disclosed where there is a legitimate operational, security, legal or service-related reason to do so.
Relevant information may be provided to banks, payment processors or other transaction providers when necessary to process payments.
Information may be shared with identity or verification service providers where required to verify an account.
Trusted providers may process information on Aurex's behalf to support hosting, technology, security, communications or other platform functions.
Information may be disclosed where required by law, court order, lawful authority request or other applicable legal obligation.
Data security
Aurex takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Appropriate encryption technologies may be used to protect information during transmission.
Access to personal information is limited according to operational and security requirements.
Security controls and monitoring processes may be used to identify and respond to potential threats.
No method of electronic storage or transmission can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.
Cookies & similar technologies
The Aurex website may use cookies and similar technologies to support essential functionality, remember preferences, analyse website performance and improve the user experience.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Data retention
Aurex retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including account administration, security, dispute resolution and applicable legal or compliance requirements.
Retention periods may therefore vary depending on the type of information, the nature of the relationship with the client and any obligations that apply to the relevant records.
Information is not retained indefinitely where there is no continuing legitimate or legal reason to keep it.
Your privacy rights
Depending on your location and the data protection laws that apply to you, you may have rights concerning your personal information.
- ✓ Request access to personal information we hold about you.
- ✓ Request correction of inaccurate or incomplete information.
- ✓ Request deletion of personal information where applicable.
- ✓ Object to or request restriction of certain processing.
- ✓ Request portability of certain personal information where applicable.
- ✓ Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to applicable legal exceptions, verification requirements or legitimate reasons for retaining certain information.
International data transfers
Depending on the technology, service provider or operational arrangements used by Aurex, personal information may be processed or stored in countries outside your country of residence.
Where applicable, Aurex will seek to use appropriate safeguards for international transfers and will take reasonable steps to ensure that personal information receives appropriate protection.
External providers supporting payment processing, verification, hosting, security, communications or other platform functions may process information in accordance with their own contractual and privacy obligations.
Contact & policy updates
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or require clarification about how your information is handled, please contact the Aurex support team.
Aurex may update this Privacy Policy from time to time to reflect changes to our services, technology, operational practices or applicable requirements. The latest version will be published on this page together with its effective or updated date.
Protecting your information
Aurex is committed to handling client information responsibly and using appropriate measures to protect personal data. Clients should keep their login credentials, devices and account information secure and notify Aurex promptly if they believe their account has been compromised.
This Privacy Policy should be read together with the applicable Aurex Terms of Use, AML & KYC Policy, Cookie Policy and other relevant legal documents.